Global Analyst Insights by Rene Buest

Oracle kauft cloud-basierten Kundenservice RightNow für 1,5 Milliarden Dollar

By on Oktober 24, 2011 in News with 0 Comments

Oracle kauft RightNow, einen Anbieter für cloud-basiertes Kundenmanagement für 1,5 Milliarden Dollar, um damit sein eigens Public Cloud Angebot aufzuwerten.

RightNow’s Lösungen helfen Unternehmen dabei, Kundeninteraktionen über eine Vielzahl von Kanälen, darunter Call und Contact Center sowie Web und soziale Netzwerke zu verwalten. Nach eigenen Aussagen nutzen weltweit ca. 2.000 Organisation Produkte von RightNow.

Die Übernahme durch Oracle wird voraussichtlich Ende diesen Jahres oder Anfang 2012 zu abgeschlossen. Das ist bereits die 6 Akquisition von Oracle in diesem Jahr. Neben der jetzigen Übernahme von RightNow gehörten 2011 bereits Datanomic, FatWire, InQuira, Ndevr, Ksplice und Pillar Data Systems zu den Kandidaten.

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About the Author

About the Author: Rene Buest is Gartner Analyst covering Infrastructure Services & Digital Operations. Prior to that he was Director of Technology Research at Arago, Senior Analyst and Cloud Practice Lead at Crisp Research, Principal Analyst at New Age Disruption and member of the worldwide Gigaom Research Analyst Network. Rene is considered as top cloud computing analyst in Germany and one of the worldwide top analysts in this area. In addition, he is one of the world’s top cloud computing influencers and belongs to the top 100 cloud computing experts on Twitter and Google+. Since the mid-90s he is focused on the strategic use of information technology in businesses and the IT impact on our society as well as disruptive technologies. Rene Buest is the author of numerous professional technology articles. He regularly writes for well-known IT publications like Computerwoche, CIO Magazin, LANline as well as Silicon.de and is cited in German and international media – including New York Times, Forbes Magazin, Handelsblatt, Frankfurter Allgemeine Zeitung, Wirtschaftswoche, Computerwoche, CIO, Manager Magazin and Harvard Business Manager. Furthermore Rene Buest is speaker and participant of experts rounds. He is founder of CloudUser.de and writes about cloud computing, IT infrastructure, technologies, management and strategies. He holds a diploma in computer engineering from the Hochschule Bremen (Dipl.-Informatiker (FH)) as well as a M.Sc. in IT-Management and Information Systems from the FHDW Paderborn. .

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