Cloud Computing

Analyst Strategy Paper: Service Management in the Public Cloud

In the coming years the Public Cloud will inevitably continue to take hold. From a technical point of view, the use of dynamic infrastructure is the only means to respond to ever changing market situations and to address them in a proactive fashion.

The black box Public Cloud makes it harder for IT organizations to keep sight of the big picture and to live up to their supervisory obligations. This becomes evident mainly through the lack of close ties to the actual IT operations of the cloud infrastructure.

The use of Public Cloud infrastructure is based on the shared responsibility model in which the responsibilities are clearly separated between the provider (physical environment) and his clients (logical environment).

In addition to the full responsibility for the logical environment, the customer does not only need to find an answer to the question of how to handle the black box – the physical environment – but also how to measure the services of the cloud provider at this level in order to maintain control.

With ITIL, CIOs have a powerful framework at their disposal which enables them to monitor the public cloud provider at all levels. Through established ITIL procedures, they can provide the business side with the facts that are required for reporting.

The strategy paper can be downloaded free of charge under “Service Management in the Public Cloud – Sourcing within the Digital Transformation“.

By Rene Buest

Rene Buest is Gartner Analyst covering Infrastructure Services & Digital Operations. Prior to that he was Director of Technology Research at Arago, Senior Analyst and Cloud Practice Lead at Crisp Research, Principal Analyst at New Age Disruption and member of the worldwide Gigaom Research Analyst Network. Rene is considered as top cloud computing analyst in Germany and one of the worldwide top analysts in this area. In addition, he is one of the world’s top cloud computing influencers and belongs to the top 100 cloud computing experts on Twitter and Google+. Since the mid-90s he is focused on the strategic use of information technology in businesses and the IT impact on our society as well as disruptive technologies.

Rene Buest is the author of numerous professional technology articles. He regularly writes for well-known IT publications like Computerwoche, CIO Magazin, LANline as well as and is cited in German and international media – including New York Times, Forbes Magazin, Handelsblatt, Frankfurter Allgemeine Zeitung, Wirtschaftswoche, Computerwoche, CIO, Manager Magazin and Harvard Business Manager. Furthermore Rene Buest is speaker and participant of experts rounds. He is founder of and writes about cloud computing, IT infrastructure, technologies, management and strategies. He holds a diploma in computer engineering from the Hochschule Bremen (Dipl.-Informatiker (FH)) as well as a M.Sc. in IT-Management and Information Systems from the FHDW Paderborn.