On November 6 this year’s T-Systems Symposium is held in Dusseldorf. Last year under the slogan “Zero Distance – Working in Harmony” based on innovative business models and modern ICT, a new kind of vicinity to the customer was central. This year the consequences of Zero Distance will be discussed. I’ll be on site at the symposium and comment and analyze the topics cloud, mobile and collaboration. For this purpose, appropriate article will be published on CloudUser during this week.
It’s all about the customer
Never the relationship with the customer and end users has been as important as today. Equally, the technological access to those groups have also never been as easy as today. This also the business side has recognized and steady increases the demands on IT. High availability as well as a maximum speed under the best possible security requirements are the claims to which CIOs have to be measured today. Simultaneously current solutions must be as simple and intuitive to use, in order to be prepared against the ever-increasing competition for customers.
Disruptive IT: The role of IT will have to change
Cloud Computing, Big Data, Mobility and Collaboration are currently the disruptive technologies that will trigger a massive change in many areas and to face IT departments and CIOs with great challenges. However, these can be use for the own purposes and thus create new opportunities.
I just recently spoke with an analyst colleague on the role of the CIO. His amusing but serious conclusion was CIO = Career Is Over. I am not of the opinion. Nevertheless, the role of IT and also of the CIO exposed to a change. The CIO needs to be understood as an innovation driver instead of a maintenance engineer and be much more involved in discussions with the departments (marketing, sales, production, finance, personnel) respectively search for the dialog. He needs to understand what requirements will be expected to make the necessary applications and infrastructures quickly, scalable and easy to use and to provide apps and tools as from the consumer sector. This means that the internal IT needs to be exposed to a transformation process, without compromising the safety and cost. This change will decide on the future of every CIO and if he is still regarded as Dr. No or a business enabler, which is a strategically important partner for the CEO and the departments as a business driver.