Category: Cloud Computing

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Cloud Computing

“Amazon is just a webshop!” – “Europe needs bigger balls!”

This year I had the honor to host the CEO Couch of the Open-Xchange Summit 2013. This is a format were Top CEOs are confronted with provocative questions on a specific topic and had to answer to the point. Among the guests on the couch were Herrmann-Josef Lamberti (EADS), Dr. Marten Schoenherr (Deutsche Telekom Laboratories), Herbert Bockers (Dimension Data) and Rafael Laguna (Open-Xchange). This year’s main topic was cloud computing and how German and European provider to assert oneself against the alleged overwhelming competition from the US. I’ve picked out two statements mentioned during the CEO Couch, I would like to discuss critically.

Amazon is just a webshop!

One statement has got me worry lines. One the hand VMware already had underlined that it seemingly underestimates its supposed biggest competitors, on the other hand its absolutely wrong. To call Amazon today still a webshop one must close its eyes very wide and hide about 90% of the company. Amazon is today more than just a webshop. Amazon is a technology company respectively provider. Rafael has illustrated this very well during his keynote. There are currently three vendor who have managed to set up their own closed ecosystem of the web services over the content to the devices. These include Google, Apple and Amazon.

Besides the webshop Amazon.com further technology and services belong to the company. Including the Amazon Web Services, content distribution for digital books, music, movies (LoveFilm, Amazon Instant Video), ebook reader Kindle and Kindle Fire (with an own Android version), the search engines A9.com, Alexa Internet and the movie database IMDb.

Above that, if you take a look at how Jeff Bezos leads Amazon (e.g. Kindle strategy; sell at cost price; sales over content), he focuses on the long-term growth and market share, rather than to achieve quick profits.

Who wants to get a good impression of Jeff Bezos’ mindset, I recommend the Fireside Chat with Werner Vogels during the 2012 AWS re: Invent. The 40 minutes are worth it.

Europe needs bigger balls!

The couch completely agreed. Although Europe has the potential and the companies to technically and innovative play its role in the cloud – apart from privacy issues, compared to the United States we eat humble pie, or better expressed: “Europe needs bigger balls!”. That depends on the one hand with the capital that investors in the U.S. are willing to invest, on the other hand, to the mentality to take risks, to fail and to think big and long term. At this point, European entrepreneurs and investors in particular can learn from Jeff Bezos. It’s about the long-term success, not about the short term money.

This is in my opinion one of the reasons why we will never see a European company that, for example, is able to hold a candle to the Amazon Web Services (AWS). The potential candidates like T-Systems, Orange and other major ICT providers that have data centers, infrastructure, personnel and necessary knowledge, rather focus on the target customers they have always served – the corporate customers. However, the public cloud and AWS similar services for startups and developers are completely neglected. On one side this is alright since cloud offerings on enterprise level and virtual private or hosted private cloud solutions are required to meet the needs of enterprise customers. On the other hand, nobody should be surprised that AWS currently has the most market share and is seen as an innovation machine. The existing ICT providers are not willing to change their current business or to expand it with new models to address another attractive audiences.

However, as it also my friend Ben Kepes well described, Amazon is currently quite popular and by far the market leader in the cloud. But there is still enough room for other provider in the market who can offer use cases and workloads that Amazon can not serve. Or because the customers simply decide against the use of AWS, since it’s too complicated, too costly or too expensive for them, or is simply inconsistent with legal issues.

So Europe, put on bigger eggs! Sufficient potential exists. Finally, providers such as T-Systems, Greenqloud, UpCloud, Dimension Data, CloudSigma or ProfitBricks have competitive offerings. Marten Schoenherr told me that he and his startup process of developing a Chromebook without Chrome. However, I have a feeling that Rafael and Open-Xchange (OX App Suite) have a finger in the pie.

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Cloud Computing

Enterprise Cloud Computing: T-Systems to launch “Enterprise Marketplace”

According to Deutsche Telekom it already could reach about 10.000 mid-size business for its Business Marketplace. Now a similar success should be achieved in the corporate customer environment. For this the Enterprise Marketplace is available to purchase software, hardware or packaged solutions on demand and even deploy firm-specific in-house development for the own employees.

SaaS, IaaS and ready packages

The Enterprise Marketplace is aimed to the specific requirements of large business and offers besides Software-as-a-Service solutions (SaaS) also pre-configured images (appliances) and pre-configured overall packages which can be integrated into existing system landscapes. All services including integrated in-house developments are located in a hosted private cloud and are delivered through the backbone of the Telekom.

Standard solutions and in-house development

The Enterprise Marketplace offers mostly standardized services. The usage of these services includes new releases, updates and patches. The accounting is on a monthly base and based on the use of the respective service. T-Systems also provides ready appliances like a pre-configured Apache Application Server which can be managed and expanded with own software. In the future customers will be able to choose which T-Systems data center they would like to use.

Within the Enterprise Marketplace different offerings from the marketplace can be combined e.g. a webserver with a database and a content management system. Furthermore own solutions like monitoring tools can be integrated. These own solutions can also be provided to the remaining marketplace participants. Who and how many participants get access to the solution the customer decides on its own.

In addition the performance of each appliance in the Enterprise Marketplace can be individually customized. Therefore the user can affect the amount of CPUs as well as the RAM size and storage and the connection bandwidth. In a next expansion stage managed services take care of patches, updates and new releases.

Marketplace with solutions from external vendors

A custom dashboard provides an overview of all deployed or approved applications within the Enterprise Marketplace. Current solutions on the marketplace include webserver (e.g. Apache and Microsoft IIS), application server (e.g. Tomcat and JBoss), SQL databases, Microsoft Enterprise Search as well as open source packages (e.g. LAMP stack or Joomla). In addition T-Systems partners with a number of SaaS solution provider who have been specifically tested for use on the T-Systems infrastructure. This includes among others the tax software TAXOR, the enterprise social media solution tibbr, the business process management suite T-Systems Process Cloud as well as the sustainability management WeSustain.

Cloud computing at enterprise level

T-Systems with its Enterprise Marketplace already arrived where other providers like Amazon, Microsoft, Google, HP and Rackspace starts its journey – at the lucrative corporate customers. While the Business Marketplace primarily presents as a marketplace for SaaS solutions, T-Systems and the Enterprise Marketplace go ahead and also provide infrastructure ressources and complete solutions for companies including the integration of in-house development as well as managed services.

Compared to the current cloud players T-Systems does not operate a public cloud but instead focused on providing a (hosted/ virtual) private cloud. This can pay off in the medium term. Current market figures from IDC promise a growth for the public cloud by 2013 with 47.3 billion dollars to 107 billion dollars in 2017. According to IDC the popularity of the private cloud will decline for the benefit of the virtual private cloud (hosted private cloud) once the public cloud provider start to offer appropriate solutions to meet the concerns of the customers.

Similar observations we have made ​​during our GigaOM study “The state of Europe’s homegrown cloud market“. Cloud customers are increasingly demanding managed services. Although they want to benefit from the properties of the public cloud – flexible use of the resources, pay per use – but this at the same time within a very secure environment including the support for the integration of applications and systems by the provider. At present, all of this the public cloud player cannot offer in this form since they mainly focus on their self-service offerings. This is fine, because they effectively operate certain use cases and have achieved significant market share in a specific target customer segment. However, if they want to get the big fish in the enterprise segment, they will have to align their strategy to the T-Systems portfolio in order to meet the individual needs of the customers.

A note on the selection process of partners for the Enterprise Marketplace: Discussions with partners that offer their solutions on the Business Marketplace confirm a tough selection process, which can be a real “agony” for the partner. Specific adjustments specifically to the security infrastructure of T-Systems are not individual cases and show a high quality management by T-Systems.

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Cloud Computing

A view of Europe’s own cloud computing market

Europe’s cloud market is dominated by Amazon Web Services, Microsoft Windows Azure, and Rackspace. So the same providers that serve the rest of the world. Each of these global providers has a local presence in Europe and all have made efforts to satisfy European-specific concerns with respect to privacy and data protection. Nevertheless, a growing number of local providers are developing cloud computing offerings in the European market. For GigaOM Research, Paul Miller and I explore in more detail the importance of having these local entrants and asks whether Europe’s growing concern with U.S. dominance in the cloud is a real driver for change. The goal is to discover whether there is a single European cloud market these companies can address or whether there are several different markets.

Key highlights from the report

  • European concern about the dominance of U.S. cloud providers
  • Rationale for developing cloud solutions within Europe
  • The value of transnational cloud infrastructure
  • The value of local or regional cloud infrastructure
  • A representative sample of Europe’s native cloud providers

European cloud providers covered in the report

  • ProfitBricks
  • T-Systems
  • DomainFactory
  • City Cloud
  • Colt
  • CloudSigma
  • GreenQloud

Get the report

To read the full report go to “The state of Europe’s homegrown cloud market“.

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Cloud Computing

GigaOM Analyst Webinar – The Future of Cloud in Europe [Recording]

On July 9 Jo Maitland, Jon Collins, George Anadiotis and I talked about the opportunities and challenges of the cloud in Europe and countries such as Germany or the UK, and gave an insight into the cloud computing market in Europe. The recording of the international GigaOM analyst webinar “The Future of Cloud in Europe” is online now.

Background of the webinar

The European Commission unveiled its “pro cloud” strategy a year ago, hoping to reignite the stagnant economy through innovation. The Commissioner proclaimed boldly that the cloud must “happen not to Europe, but with Europe”. And rightly so. A year later, three GigaOM Research analysts from Europe Jo Collins (Inter Orbis), George Anadiotis (Linked Data Orchestration) and Rene Buest (New Age Disruption) – moderated by Jo Maitland (GigaOM Research) – looked at who the emerging cloud players are in the region and their edge over U.S. providers. They digged into the issues for cloud buyers in Europe and the untapped opportunities for providers. Can Europe build a vibrant cloud computing ecosystem? That’s a tough question today as U.S. cloud providers still dominant the industry.

Questions which were answered

  • What’s driving cloud opportunities and adoption in Europe?
  • What are the inhibitors to adoption of cloud in Europe?
  • Are there trends and opportunities within specific countries (UK, Germany, peripheral EU countries?)
  • Which European providers show promise and why?
  • What are the untapped opportunities for cloud in Europe?
  • Predictions for the future of cloud in Europe.

The recording of the analyst webinar

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Cloud Computing

Top Cloud Computing Washer – These companies don’t tell the truth about their products

Since the beginning of cloud computing, the old hardware manufacturers are trying to save their business from sales slumps by selling their storage solutions, such as NAS (Network Attached Storage), or other solutions as “private cloud” products to position against real flexible, scalable and available solutions from the cloud. The Americans call this type of marketing “cloud-washing”. Of course, these providers use the current political situation (PRISM, Tempora, etc.) in order to promote their products with further strengthen. Tragically, young companies also jump on this train. Because what the ancients can, they may eventually can do, too. Wrong! What these providers not interested at all. They reckless ride roughshod over the real provider of cloud computing solutions. This is wrong and a distortion of competition, as they advertised with empty marketing phrases, that demonstrably can not be met. At the end of the day, not only the competition of these providers and the cloud is seen in a bad light, but also the customer buy a product with misconceptions. One or the other decision-makers will surely soon be experiencing a rude awakening.

Background: Cloud Computing vs. Cloud-Washing

In recent years many articles on the topic of cloud-washing have appeared here on CloudUser. A small selection, mostly in German:

What says Wikipedia?

Private Cloud according to Wikipedia

“Private cloud is cloud infrastructure operated solely for a single organization, whether managed internally or by a third-party and hosted internally or externally. Undertaking a private cloud project requires a significant level and degree of engagement to virtualize the business environment, and requires the organization to reevaluate decisions about existing resources. When done right, it can improve business, but every step in the project raises security issues that must be addressed to prevent serious vulnerabilities.

They have attracted criticism because users “still have to buy, build, and manage them” and thus do not benefit from less hands-on management, essentially “[lacking] the economic model that makes cloud computing such an intriguing concept”.”

Cloud characteristics according to Wikipedia

Cloud computing exhibits the following key characteristics:

  • Agility improves with users’ ability to re-provision technological infrastructure resources.
  • Application programming interface (API) accessibility to software that enables machines to interact with cloud software in the same way that a traditional user interface (e.g., a computer desktop) facilitates interaction between humans and computers. Cloud computing systems typically use Representational State Transfer (REST)-based APIs.
  • Cost is claimed to be reduced, and in a public cloud delivery model capital expenditure is converted to operational expenditure. This is purported to lower barriers to entry, as infrastructure is typically provided by a third-party and does not need to be purchased for one-time or infrequent intensive computing tasks. Pricing on a utility computing basis is fine-grained with usage-based options and fewer IT skills are required for implementation (in-house). The e-FISCAL project’s state of the art repository contains several articles looking into cost aspects in more detail, most of them concluding that costs savings depend on the type of activities supported and the type of infrastructure available in-house.
  • Device and location independence enable users to access systems using a web browser regardless of their location or what device they are using (e.g., PC, mobile phone). As infrastructure is off-site (typically provided by a third-party) and accessed via the Internet, users can connect from anywhere.
  • Virtualization technology allows servers and storage devices to be shared and utilization be increased. Applications can be easily migrated from one physical server to another.
  • Multitenancy enables sharing of resources and costs across a large pool of users thus allowing for:
    • Centralization of infrastructure in locations with lower costs (such as real estate, electricity, etc.)
    • Peak-load capacity increases (users need not engineer for highest possible load-levels)
    • Utilisation and efficiency improvements for systems that are often only 10–20% utilised.
  • Reliability is improved if multiple redundant sites are used, which makes well-designed cloud computing suitable for business continuity and disaster recovery.
  • Scalability and elasticity via dynamic (“on-demand”) provisioning of resources on a fine-grained, self-service basis near real-time, without users having to engineer for peak loads.
  • Performance is monitored, and consistent and loosely coupled architectures are constructed using web services as the system interface.
  • Security could improve due to centralization of data, increased security-focused resources, etc., but concerns can persist about loss of control over certain sensitive data, and the lack of security for stored kernels. Security is often as good as or better than other traditional systems, in part because providers are able to devote resources to solving security issues that many customers cannot afford. However, the complexity of security is greatly increased when data is distributed over a wider area or greater number of devices and in multi-tenant systems that are being shared by unrelated users. In addition, user access to security audit logs may be difficult or impossible. Private cloud installations are in part motivated by users’ desire to retain control over the infrastructure and avoid losing control of information security.
  • Maintenance of cloud computing applications is easier, because they do not need to be installed on each user’s computer and can be accessed from different places.

The National Institute of Standards and Technology’s definition of cloud computing identifies “five essential characteristics”:

  • On-demand self-service. A consumer can unilaterally provision computing capabilities, such as server time and network storage, as needed automatically without requiring human interaction with each service provider.
  • Broad network access. Capabilities are available over the network and accessed through standard mechanisms that promote use by heterogeneous thin or thick client platforms (e.g., mobile phones, tablets, laptops, and workstations).
  • Resource pooling. The provider’s computing resources are pooled to serve multiple consumers using a multi-tenant model, with different physical and virtual resources dynamically assigned and reassigned according to consumer demand. …
  • Rapid elasticity. Capabilities can be elastically provisioned and released, in some cases automatically, to scale rapidly outward and inward commensurate with demand. To the consumer, the capabilities available for provisioning often appear unlimited and can be appropriated in any quantity at any time.
  • Measured service. Cloud systems automatically control and optimize resource use by leveraging a metering capability at some level of abstraction appropriate to the type of service (e.g., storage, processing, bandwidth, and active user accounts). Resource usage can be monitored, controlled, and reported, providing transparency for both the provider and consumer of the utilized service.

Source: http://en.wikipedia.org/wiki/Cloud_computing

Top Cloud Computing Washer

Protonet

The latest stroke of genius comes from Hamburg’s startup scene in Germany. A NAS with a graphical user interface for social collaboration in a really(!) pretty orange box is marketed as a private cloud. Of course, the PRISM horse is ridden.

ownCloud

Except for the name basically there is not much cloud in ownCloud. ownCloud is a piece of software with which – not easily – a (real) cloud storage can be built. For this, of course, an operating system, hardware and much more is needed.

Synology

Synology writes itself, that they are “… a dedicated Network Attached Storage (NAS) provider.” Fine, but why to jump on the private cloud train? Sure, it’s currently selling well. If the cloud is soon the qloud, Synology will definitively sell private qlouds.

D-Link

D-Link is also not bad. In a press release from last year it said generously:

D-Link, the networking expert for the digital home, enhanced the cloud family by adding a new router: With the portable DIR-506L the personal data cloud can be easily stick in your pocket.

and

D-Link continuously invests in the development of cloud products and services. … Already available are the Cloud router … multiple network cameras and network video recorders …

D-Link now even cloudifies network cameras and network video recorders to increase sales over the cloud train. Mind you, at the back and costs of the customers.

Oracle

Oracle loves hardware and licenses. This initially one could see clearly. Preconfigured application servers to rent for a monthly fee and then be installed in the customer’s data center were marketed as infrastructure-as-a-service. However, slowly the vendor catches up. It remains to be seen what impact the cooperation with Salesforce will have on Larry Ellison. He will certainly still annoyed that he simply no longer observes the Sun cloud technology after the acquisition.

Further tips are welcome

These are only a few providers that use the cloud computing train to secure their existing or even new business model. Who has more tips like these can send them with the subject “cloud washer” to clouduser[at]newagedisruption[.]com.

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Cloud Computing

TecArt-CRM Mobile: Modular “All-in-One Business Suite” from the Cloud

The choice of a suitable customer relationship management (CRM) solution is a bit of a challenge for any business. Here, the final decision depends on the specific requirements and special needs. In this context, the flexible use of a solution is of crucial importance in order not to get into long-term contracts and high investment costs. This INSIGHTS report provides an overview of the cloud CRM solution of TecArt GmbH from Erfurt, Germany, shows the functions and what benefits a company receives.

Preface

Despite its history, the importance of the customer relationship management (CRM) is steadily increasing in companies. Without the consistent focus on its customers and the unconditional design of necessary processes, a company is no longer competitive today. Only with a holistic and cross-enterprise relationship marketing the cooperation between a company and its customers can be long-term oriented and strengthened, what has decisive impact on the current and future success. For this, the different departments, such as marketing, sales, customer service, and also the research and development must be integrated into the processes.

On the one hand the comprehensive integration of these departments is organizational not always easy to implement, on the other hand an appropriate IT solution must be found, which meets the requirements of the company almost perfect. For that massive investments in on-premise systems have been made in the past, leading to long-term, inflexible licensing costs. In times of cloud computing respectively of software-as-a-service (SaaS), it is not necessary to commit to long-term provider contracts. Instead, the solution is charged per user and ideally per month, making the monthly or annual cost / benefit ratio more transparent.

It should be noted that the advantage of the flexibility of a SaaS solution is not to have the opportunity to switch a provider annually or even semi-annually. Despite SaaS, a business plans in a long-term. The cost and effort of constantly evaluating a new provider and migrate afterwards, bears no relation to the actual benefit. In some cases, this may be considered if the satisfaction with the vendor decreases. The actual flexibility advantage of SaaS is the scalability in terms of monthly usage per user and functionality. This means that a company can better respond to its monthly requirements by including flexibly respond to employee turnover. This allows for improved planning with seasonal workers, for which usually a certain number of licenses for this period has been purchased in advance and which are no longer needed after the application and turned to dead capital. Using a SaaS solution, the number of required users can be increased for a given month and decreased again. This makes it possible to better plan for the future.

This also applies to a SaaS CRM system, which is much more about than just a database of customer information. In particular, the emerging market of mobile collaboration enables sales representatives to always access current live data and to edit it at the same extent. Moreover, the amount for further services should be taken into consideration. This has the background that current SaaS CRM solutions on the market promise an integration with other external SaaS offerings, for example e-mail services, but are sub-optimal implemented. In this context, among other aspects, it is also important to look on the availability of interfaces to connect the CRM solution with existing systems.

Overview TecArt-CRM

The market for CRM systems from the cloud has grown rapidly in recent years. Led by Salesforce the solutions for customer relationship management have evolved from on-premise installation to web-based cloud solutions. The variety of SaaS CRMs address, depending on the functionality and scope of services, different target groups. From the large corporation, over the medium-sized company up to the freelancer, the market offers a wide range of different systems for the web-based customer relationship management.

The TecArt GmbH from Erfurt, Germany, focuses their TecArt-CRM to medium-sized and larger companies. Apart from a complete web-based solution, the company also offers its software for the on-premise installation in an own data center. The current advantage businesses reach only with the use of the cloud-based solution TecArt-CRM Mobile which this INSIGHTS report describes.

Holistic modules for flexible use

TecArt-CRM Mobile is designed for small and medium-sized businesses who actually do not have a full-time IT department and therefore no powerful IT infrastructure, but also want the advantage of multiple locations.

Six main modules, including services for the management of e-mails, contacts, appointments, tasks, and documents that form the core of the SaaS application and belong to the standard scope of the CRM system. For a fixed monthly fee per user, 5 GB of storage for each user is included as well, which can be increased at an extra cost if required. Hosting, maintenance of the system and the daily backup of the data is assumed by TecArt GmbH.

One of the great strengths of TecArt-CRM Mobile is the ability to expand the base system, as required by additional modules per month and to cancel again. With that companies receive a very flexible access to more value-added services to customize the CRM system according to their requirements. These useful services include inter alia a project management, supply management, contract management or resource planning.

Mobile cloud allows access from any place

Besides the web-based access TecArt-CRM Mobile also allows to retrieve and manipulate the data in the CRM system via mobile. For this, the major mobile operating systems iOS, Android, Windows Phone and Blackberry, but also older systems such as Windows Mobile and Symbian are supported for mobile synchronization.

For the mobile synchronization of information TecArt GmbH has developed the service “TecArt-Push” that extends the browser-based cloud solution TecArt-CRM with a push function. This is comparable with the solutions as known from Google Apps and Apple iCloud. Besides a CRM system companies also receive a full-fledged mobile groupware for different devices to access emails, contacts, appointments and tasks that are automatically synchronized with TecArt-CRM.

And even field worker get the valuable opportunity to access information on the go and both collect and edit data such as emails, calendars, contacts etcetera.

In addition to the synchronization of data the “TecArt-CRM web app” also allows access to further data and information from other services in the backend of the CRM system via a mobile Internet connection. This means that among others also documents, tickets, projects, contracts and offerings can be accessed. Using an integrated geolocation service contacts can also be find in the immediate vicinity of the current location.

Cooperation with cloud marketplaces to increase the reach

Cloud marketplaces belong to the future of cloud computing and are a logical development to enable enterprises and developers a good overview and easy access to IT resources. In addition, there are also less good cloud applications on the market that offer either no real value, are not well thought out or have a poor architecture and are therefore also not well safety implemented. Thus, cloud marketplaces help to separate potential top applications from rather insignificant services and provide decision support for the selection. This is firstly ensured by the marketplace provider itself, and also through an evaluation system, through which the users can post comments and ratings. In addition, cloud marketplaces clean up and summarize the different cloud offers thematically. They form an independent ecosystem of cloud services.

Cloud marketplaces can also help young companies to increase their visibility and reach. But even for established companies that start with cloud services, opportunities arise to present themselves to a wide audience and to prove transparently to the existing competition.

This is also part of the TecArt GmbH strategy, which closed collaborations with two cloud marketplaces for their TecArt-CRM Mobile offering, the Telekom Business Marketplace and the Fujitsu Cloud Store. In particular, the inclusion criteria of the Business Marketplace by Deutsche Telekom are very high and have high requirements in terms of architecture and security of the cloud application, which will be reviewed with audits. Since the Deutsche Telekom focuses on quality rather than quantity, the inclusion of TecArt-CRM Mobile is a very positive sign.

Additional APIs and software simplify integration

Good cloud applications are characterized by their transparency, openness and the associated interfaces (APIs Application Programming Interface) that can be integrated with existing software solutions or which extends the applications themselves.

This also TecArt has understand and offers in addition to the core modules and the advanced services other features and software to enhance the TecArt-CRM product line. Among others with this a synchronization with Outlook via additional software can be established or the integration with a PBX is realized. Furthermore, the range of proprietary web services for enterprise developers is very interesting to also bind existing software solutions like enterprise resource planning, time-recording system or their own website to TecArt-CRM.

Price model: Pay-per-use or on-premise

TecArt-CRM can be used on three different reference models. The traditional on-premise models “Company” and “Enterprise” aimed at those who are still conservative and want to take care of hosting and operating their infrastructure themselves. For that TecArt-CRM can be purchased at a fixed price. Here, however, the additional costs for the operation and maintenance of the required IT infrastructure must not be neglected.

The modern way of obtaining IT is offered via TecArt-CRM Mobile. Here a fixed base amount is calculated for various core modules per user per month. Additional modules can be flexibly added per user and are also charged on a monthly basis. The advantage of this solution variant is that TecArt care to 100% of the hosting, operation and maintenance of the necessary IT infrastructure as well as the TecArt-CRM system. A customer only consumes the needed services.

Security and location advantage

The issues of data protection and data security is still strongly debated in the context of the cloud. In particular, in a very sensitive environment such as customer relationship management, in which many personal but also specifically business-critical data are processed, a company shall not decide for any provider. Instead, a provider must be chosen that meets the company’s standards and in particular meets all privacy and data security technology areas.

In the area of data security TecArt uses SSL encryption, to establish a secure connection during the data transmission between the server and the client. Furthermore, the location of the data center is in Germany and is certified according to the ISO security standard 27001. TecArt guarantees an availability of 98% on annual average for its services. Furthermore, the company offers more protection with override security of documents by a personalized versioning and control that ensures the data is always kept in a consistent state. A read-write user-level protection also ensures that only authorized persons have access to modules, objects, and individual documents. In the case of manual deletion by a user each employee has a personal trash. If this is not enough, automatic backups of the system are made daily, which are stored for seven days.

In addition to data security, data protection needs to be considered with a lot of sensitivity. Due to the German headquarters the TecArt GmbH is subject to the European and German data protection law and guarantees that no data will be passed on to U.S. government agencies. Furthermore, TecArt strictly follows the classification level “CONFIDENTIAL”. This means that all data and documents that are being stored and processed in the TecArt cloud services meet the security suitability of the steps for authorities, confidential and sensitive position.

Awards testify to quality

Even if awards are always in direct connection with the jury, they have a tendency for the quality of a solution. If there are more than one award of operating independently and different consortia or associations, a company may proceed with a clear conscience believe that the quality is actually true.

TecArt already won six independent awards. Including the Hosting & Service Provider Award 2013, the title BEST OF 2013 in the category CRM within the Innovationspreis-IT 2013 of the initiative Mittelstand and the Telekom Innovationspreis 2012.

Management Advisory

The choice of a suitable customer relationship management solution is a bit of a challenge for any business. The final decision depends on the specific requirements and special needs. In this context, the flexible use of a solution is of crucial importance in order not to get into long-term contracts and high investment costs.

At this point TecArt-CRM launch into and offers beside important core features the ability to expand the system monthly as required by other modules with more specific functions, which gives the users a considerable added value in total.

If the entire TecArt-CRM portfolio is considered, it is not just about a pure CRM solution. With fully integrated functions for the management of e-mails, tasks, appointments, contacts, tasks and other services, TecArt-CRM offers a company much more than a standard system for customer relationship management. TecArt-CRM focuses entirely on the standard processes of a company including synchronization of mobile devices and thus supports any company in its future cloud collaboration. For this reason, the solution is in the proper sense a collaborative CRM, which is, in this case, actually better expressed as an all-in-one business suite from the cloud.

Companies that also want to concentrate on the topic of “Social CRM” – The use of modern social networks for customer communication. – TecArt-CRM is currently not the right solution. For that the company from Erfurt currently have no functionality in their portfolio.

Furthermore TecArt-CRMs great diversity and modularity is also one of its weaknesses. This is not necessarily a great negative point. Nevertheless, a customer should bring a lot of time for the selection process for the first registration. In addition, during the decision-making process, on which module should already be selected from the start and which not, one can quickly lose the overview. At this point it is clear that a maximum modularity in this case is not always beneficial and prefabricated packages simplify the decision process.

Bottom line, TecArt-CRM is a highly recommended and well-designed CRM system that brings a lot of DNA and approaches for a modern cloud collaboration and can help each company to cooperate better with its customers in the future.

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Cloud Computing

Cloud Computing is not simple!

Cloud computing promises to be simple. Starting here and there a virtual server and the own virtual cloud infrastructure is ready. Those who think that I’m right with the statement are totally wrong. Virtual servers are only a small component of a virtual infrastructure at a cloud provider. A few virtual machines aren’t a cloud. The complexity sticks in the architecture of the application. And thus in the intelligence that the architect and the software developer included. That this is sometimes not implemented, the one or the other cloud user have showed us more than once impressively. Regularly the same suspects fail when their cloud provider is struggling with himself. Cloud computing ist not simple! I do not mean simple software-as-a-service (SaaS). I am talking about infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS), and here even granularity about the premier class named scalability and high-availability. And that’s what you should understand and fully take into account if you want to use cloud computing successfully, away from the marketing of the cloud providers.

Software-defined Scalability and Software-defined High-Availability

Currently new terms circulating through the IT stratosphere. Software-Defined Networking (SDN) and Software-Defined Data Center (SDD). A SDN introduces another level of abstraction above the network components. Typically, each router and switch has its own local software through which it is supplied with intelligence by programming. The network administrator tells the router, for example, under what conditions which packet should be routed or not. Within a SDN the task of incorporating a local intelligence for each component is eliminated. The intelligence moves one level up into a management layer in which the entire network is designed and each rule is defined centrally for each component. If the design is completed, it will be rolled out across the network components and the network is configured. With a SDN it should be possible to change a complete network design by “push the button” directly without having to touch each individual component.

The idea of ​​the SDN concept must also be taken into account mandatory when using a cloud infrastructure. Because the use of a PaaS, but much more of an IaaS means a lot of self-responsibility. More than you might think at first glance. To start one or two virtual machines does not mean that one uses a virtual cloud infrastructure. There are and will remain two virtual servers. An IaaS provider only provides the components, such as the aforementioned virtual machines, storage, and other services plus APIs with which the infrastructure can be used. Bottom line, to put it simply, an IaaS provider only supplies its customers with the appropriate resources and tools in order to build their own virtual infrastructure respectively own virtual data center on the providers cloud infrastructure.

One must therefore ensure with software (the own application) that the cloud infrastructure scaled if necessary (Software-Defined Scalability, SDS) and in the event of a failure of a cloud infrastructure component a replacement component (eg, virtual machine) is started and is thus replaced (Software-Defined High-Availability, SDHA). The software therefore provides the scalability and high-availability of the virtual cloud infrastructure so that the web application itself is scaled and fail-safe, and uses the character of each cloud provider.

How a cloud computing infrastructure is used almost to perfection shows Netflix impressively.

Cloud Computing ist not simple!

Source: Adrian Cockcroft

Netflix the supreme example

Netflix is the world’s largest cloud service ​​by far. The video streaming service has become responsible for a third of all Internet traffic during peak periods. This user requests must be answered, of course, performant and at any time. Since its launch in 2009 Netflix sets on cloud technologies and has shifted its complete technology stack including the resulting infrastructure to the cloud of the Amazon Web Services in November 2012. Here about 1,000 virtual Linux-based Tomcat Java server and NGINX web server are running. There are also other services such as Amazon Simple Storage Service (S3) and the NoSQL database Cassandra in conjunction with memcached and a distributed memory object caching.

However, this is only one side of the coin. More important is the use of multiple Availability Zones in the Amazon Cloud. Netflix uses a total of three Availability Zones to increase the availability and speed of the own service. Occurs a problem in an Availability Zone, the architecture of the Netflix application is designed that the service can continue to run through the other two. Here Netflix has not relied on the pure marketing promises from Amazon, but developed with the Chaos Gorilla its own software that is testing the stability of the virtual servers Amazon Elastic Compute Cloud (EC2). In short, the failure of a complete EC2 Region or Availability Zone is simulated to ensure that the Netflix service continues to function in an emergency. One of the biggest challenges is in the fact that in the event of an error in an Amazon region, the Domain Name System (DNS) is automatically reconfigured so that Netflix customers do not notice the failure. The different DNS providers APIs make this task not easier. In addition, most have been developed that the settings have to be done manually, which does not make it easier to automate this.

Bottom line, it is to say that Netflix plans ahead for the error case and does not rely on the cloud. Because sometimes something goes wrong in the cloud, as in any ordinary data center. You only need to be prepared for it. Who is more interested in what Netflix makes to reach this state should read “Netflix: The Chaos Monkey and the Simian Army – The model for a good cloud system architecture” (only in German).

Simplicity counts

Maybe I’m asking too much. Finally, cloud computing is a relatively new concept. Nevertheless, Netflix shows impressively that it works. However, when you consider what huge efforts Netflix makes to be successful in the cloud, you just have to say that cloud computing is not simple, and a cloud infrastructure, no matter at which provider, needs to be built with the corresponding architecture. This means, conversely, that the use of the cloud must be more simply in order to achieve the promised cost advantages. Because if one uses cloud computing the right way, it is necessarily not cheaper. In addition to savings in infrastructure costs which are always reckoned up, the other costs as may for the staff with the appropriate skills and the costs for the development of scalable and fault-tolerant applications in the cloud should never be neglected.

The positive sign is that I see first startups on the horizon, who take care of this problem and have set the simple demand of finished cloud resources to their task, without worrying about scalability and high-availability as a user.

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Cloud Computing

Windows Azure Infrastructure Services – Microsoft is not yet on par with Amazon AWS

That Microsoft, as one of the world’s leading IT companies eventually have to fight with an “online store” and a “search engine” for market share, probably, no one ever dared to dream in Redmond. But that is the reality. Amazon and its Amazon Web Services (AWS) are the engine of innovation in the cloud computing market. And even Google is catching up steadily. Google has specifically in the platform-as-a-service (PaaS) market with the App Engine and the software-as-a-service (SaaS) market with Google Apps already well positioned products. Amazon, however, is in the area of infrastructure-as-a-service (IaaS) the absolute market leader. Here also Microsoft attacks now. After Windows Azure was positioned as a pure PaaS on market at the beginning, more and more IaaS components were added successively. With the new release, Microsoft has now officially rolled out the Windows Azure infrastructure services. For many this step comes too late, as a large market share in this area already have been spent to AWS. However, where it initially looks disadvantageous also some benefits, that are overlooked by most, are hidden.

Windows Azure Infrastructure Services at a glance

Basically, the Azure infrastructure services are nothing new. In a public release preview this have already been presented in June 2012. According to Microsoft, “… more than 1.4 million virtual machines have been created and used by hundreds of millions of processor hours.” In addition, today already more than 50 percent of Fortune 500 companies use Windows Azure and thereby manage a total of more than four trillion data and information on Windows Azure. The capacity for compute and storage solutions double in about every six to nine months. According to Microsoft, every day nearly 1,000 new customers register on Windows Azure.

With the release of Windows Azure infrastructure services, Microsoft’s cloud computing stack has now officially completed. In addition to the operation of virtual machines, the update includes the associated network components. Furthermore, Microsoft now offers support for virtual machines and also the most common Microsoft server workloads such as Microsoft BizTalk or SQL Server 2012. In addition to Windows the Linux operating system is fully valid supported on the virtual machines. The Windows Azure Virtual Networks should also allow hybrid operations.

New instances and updated SLAs

In addition to new virtual instances, for example with more storage capacity of 28GB and 56GB, virtual images are also prepared, such as for BizTalk Server and SQL Server. Prepared Linux images, inter alia CentOS, Ubuntu and Suse Linux Enterprise Server (SLES), are provided by commercial vendors. Furthermore, there are numerous open source applications prepared in the VM Images depot on self-service basis. Microsoft server products including Microsoft Dynamics NAV 2013, SharePoint Server 2013, BizTalk Server 2013 have already been tested from Microsoft to run on the virtual machines.

Furthermore, the Service Level Agreements (SLAs) have been revised. Microsoft guarantees 99.95 percent availability including financial security, if there is a failure on Microsoft’s side. In addition to an SLA for cloud services Microsoft offers seven SLAs specifically for memory, SQL database, SQL Reporting, Service Bus, Caching, CDN and media services.

7/24/365 Support

A Microsoft support team is available every day around the clock. The support plans are divided into four levels from developer support through Premier Support.

Price reduction for virtual machines and cloud services

Such as Amazon AWS also Microsoft passes his savings through economies of scale to its customers. This immediately following new prices and extensions are available:

  • Virtual machines (Windows, default instances), are up to 31 May in reduced prices. The new general availability rates apply from 1 June 2013. For a small instance the new price is € 0.0671 per hour.

  • The prices for virtual machines (Linux) for default instances have been reduced by 25 percent. From 16 April 2013, prices for small, medium, large and extra large instances be reduced by 25 percent. The price for a small Linux instance will be reduced from € 0.0596 per hour to € 0.0447 per hour in all regions.

  • The prices for virtual networks start at € 0.0373 per hour, effective from 1 June 2013. Up to 1 June, customers can use the virtual network for free.

  • The prices of cloud services for Web and Worker roles were reduced by 33 percent for default instances. From 16 April 2013 the price drops for small, medium, large and extra large instances by 33 percent. The price for a small worker role will be reduced from € 0.0894 per hour to € 0.0596 per hour in all regions.

Not too late for the big part of the pie

Even though Microsoft is very late in the highly competitive market for infrastructure-as-a-service does not mean that they missed the boat. In many countries the adaptation of cloud computing just started. In addition, the big money is made at the established corporate clients and only then with the startups. Even Amazon has understood that and has taken the appropriate measures.

Furthermore, the importance of the private cloud, and thus the hybrid cloud increases worldwide. And here the hand already looks quite different. Microsoft has with its Windows Server 2012 a well-placed product for the private cloud, which can be seamlessly integrated with Windows Azure. Here Amazon AWS can just quickly be active with a possible acquisition of Eucalyptus. A first intensive cooperation between the two companies already exists.

However, the Windows Azure infrastructure services are primarily public cloud services. And here it must be said that the diversity of the service portfolio of the Amazon Web Services is still significantly greater than of Windows Azure. For example, services such as Elastic IP or CloudFormation are missing. Nevertheless, Microsoft with its portfolio is currently the only public cloud provider on the market, who can be seriously dangerous for Amazon AWS. Because “infrastructure means more than just infrastructure” and therefore it is about “making the infrastructure usable“.

See also: Amazon Web Services vs. Microsoft Windows Azure – A direct comparison (to be updated)

And what about Google?

Google should not be underestimated in any case. On the contrary, in a first performance comparison between the Google Cloud Platform and Amazon AWS, Google emerged as the winner. However, the current service portfolio of the Google Cloud Platform is confined in the core of computing power, storage and databases. Other value added services that rely on the platform, are still missing. In addition, Google can currently only be seen as a pure public cloud provider. In the private/ hybrid cloud environment are no products to be found yet. This needs to be improved with collaborations and acquisitions to meet the needs of conservative corporate customers in the future. Especially since Google still has a not to be underestimated reputation problem in data protection and data acquisitiveness. Here more transparency must be shown.

Microsoft is not yet on par with Amazon AWS

With the official release of the Windows Azure infrastructure services, Microsoft has begun to catch up with the Amazon Web Services in infrastructure-as-a-service market. But a game at eye level can not be mentioned here. Because something new, or even innovations can not be found in the new Azure release. Instead, Microsoft only tries to catch up the technology advantage of Amazon AWS with the extension of infrastructure resources, … but that’s it. The degree of innovation by Amazon should not be underestimate, who expand its cloud platform with other disruptive services and functions at regular intervals.

Nevertheless, in the attractive environment for enterprise customers Microsoft is in a good position and has expanded its portfolio with the Azure infrastructure services with another important component towards Amazon. In addition, Microsoft already has a very large on-premise customer base that needs to be transferred to the cloud now. Among them renowned and financially well-positioned companies. And this is precisely the area in which Amazon has still to build trust. Moreover, one should not neglect the ever-growing private cloud market. Here, the hands on both sides are equally quite different.

That Microsoft is not yet on par with Amazon in the IaaS area does not mean that they will not be successful. It is not necessarily decisive, to be the first on the market and have the best product, but to persuade its existing and potential customers expect to provide an added value. And it would not be the first time that Microsoft would do this.

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Cloud Computing

One third of German companies use the cloud. Really? I don’t think so.

According to a survey of Bitkom among 436 German companies a third of all respondents use cloud computing in 2012. This sounds good at first and shows that the cloud adoption is going upwards in Germany. However, I assume that the number is sugarcoated. No, not by Bitkom itself, but because it is still unclear what cloud computing really means, and most of the surveyed companies have simply said yes, even though they are not using cloud. Support for my assumption I get from Forrester Research.

Survey results of Bitkom

That one in three companies in Germany relies on cloud roughly means a growth of 9 percent compared to 2011. Additionally, 29 percent plan to deploy cloud solutions. Another third sees cloud computing not on the agenda. The survey reveals that currently 65 percent of large firms with 2,000 employees have cloud solutions in the use. The middle class between 100 to 1999 employees is at 45 percent. Smaller companies with 20 to 99 employees cover a quarter.

Private cloud is preferred

Moreover 34 percent of surveyed companies rely on their own private clouds. Compared to 2011, a growth of 7 percent. 29 percent plan to use this cloud form.

Now, let’s come to my assertion that the statement that one third of German companies use the cloud, is sugarcoated. Because what I hear and see again and again, is now also publicly stated by Forrester Research, more precisely by James Staten, who even describes this as cloud-washing. 70 percent of “private clouds” are no clouds.

70 percent of “private clouds” are no clouds

The problem is mainly in the fact that most IT administrators continue to lack an understanding of what cloud computing, whether public or private cloud, really means. As James Staten writes, 70 percent of interviewed IT administrators are not aware of what a private cloud really is. Most named a fully virtualized environment already a cloud, which in general does not have the core features of a cloud.

Virtualization is not cloud computing

One has to make clear again at this point, that the mere virtualization of an infrastructure does not makes a private cloud. Virtualization is a subset of cloud computing and a key component. But: The areas self-service, scalability, resource pools, automation, granular billing, on-demand delivery of resources and so on, no ordinary virtualization solution is offering, and only is provided by a cloud infrastructure.

Frighteningly, some vendors are so perky and sold there former on-premise virtualization solutions now as a cloud. The “confession” I have received from an employee of a very large U.S. vendor, who is now offering cloud solutions. The context in the personal conversation was about “We have adjusted our VMware solutions by simply written cloud on it to quickly have something “cloud-ready” on the market.”

German companies believe to have a “private cloud”

Similarly, I see it with German companies. I would not blame the Bitkom. Finally, they have to rely on the correct answers to the questions. And what should they do if the respondents due to ignorance may answer incorrect by claiming to use a private cloud, even though this is no more than a virtualized infrastructure without cloud properties.

With this in mind, you should see the results of this Bitkom survey critical, relativize it and acknowledge that not one third of German companies use cloud computing.

Update: 12.03.13

I do not want to give the impression that I take my statements out of the air. Yesterday somebody told me that their “Terminal-Server” is a private cloud. Reason: There are so many definitions of cloud you can choose.

Update: 13.03.13

Also Exchange server with OWA are often named as a private mail cloud.

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Cloud Computing

AWS OpsWorks: More PaaS functionality in Amazon’s cloud portfolio

Correctly, we name the Amazon Web Services (AWS) as an infrastructure-as-a-service (IaaS). AWS Elastic Beanstalk splits the stock, whether the service should be counted as a platform-as-a-service (PaaS). Anyway, AWS provides various PaaS functionality in its cloud portfolio for some time and extends it now with AWS OpsWorks (still in beta).

What is AWS OpsWorks?

AWS OpsWorks is a solution for the flexible and automated application management. It addresses IT administrators and DevOps developers, who can use it to manage the complete lifecycle of an application, including resource provisioning, configuration management, software updates, monitoring and access control. AWS OpsWorks can be used for free. Costs emerge for the deployed virtual AWS infrastructure resources.

OpsWorks allows you to create a logical architecture, the provisioning of the required resources based on the architecture and providing the application and the necessary software packages for a specific configuration. OpsWorks then cares about the operation of the application and supports the life cycle including autoscaling and software updates.

AWS OpsWorks details

AWS OpsWorks supports different application architectures and works with any software whose installation is script-based. Based on the Chef framework you can use your own ready recipes or those from the community. An event-based configuration system helps during the application lifecycle management. These include customizable deployments, rollbacks, patch management, auto-scaling and auto healing. With that an update can be rolled out just by updating a single configuration file. Moreover OpsWorks has the ability to host AWS instances based on a precisely self specified configuration. This also includes the scale of an application based on the application load, or a time-based auto scaling as well as monitoring the application and the replacement of faulty instances.

With OpsWorks applications can be build in so-called “Layers”. A Layer defines how a set of together managed resources are configured. An example could be a web layer. This includes EC2 instances, EBS volumes including a RAID configuration and mount points and Elastic IP addresses. In addition for each layer, a software configuration can be created. This includes installation scripts and steps for initialization. Is an instance added to a layer, OpsWorks ensures that it will receive the corresponding configurations. OpsWorks provides pre-defined layers of technologies such as Ruby, PHP, HAProxy, Memcached and MySQL. These can be customized and extended.

Technology from Germany

OpsWorks was invented in Germany and is based on the technology Scalarium of the Berlin company Peritor. Scalarium was bought in 2012 by Amazon.

Comment

Indeed, AWS OpsWorks is not a concrete PaaS offering. This is due to the building blocks philosophy of the Amazon Web Services. This means that the offered services will be made ​​available as granular as possible. The customer then has the option to integrate the services for its use case and how it needs them. For that, of course, a lot of personal contribution and knowledge is required, which for the infrastructure of a typical PaaS is not required. However, AWS OpsWorks closes in terms of convenience the gap to the PaaS market and offers more and more PaaS functionality in the Amazon Cloud.

About one thing a customer should be aware of. And that applies not only to AWS OpsWorks but for the use of each AWS service. The lock-in in the AWS infrastructure becomes bigger and bigger with each service Amazon is releasing. This need not be a bad thing. A lock-in is necessarily anything negative and may even be beneficial, on the contrary, as long as the own needs are met, and not too large compromises have to be made ​​by the customer himself.

As a customer you just have to keep this in mind before the way into the AWS cloud, as well as in any other cloud, and consider possible exit strategies or multi-cloud approaches.